Frequently asked questions

Here you'll find answers to the most common questions about my Design services and Surface prints.

If your question isn't answered here, please don't hesitate to get in touch.

How much does a Tech pack cost?

The cost of a Tech pack varies depending on the complexity and detail required for your specific design project. Please contact me with details of your project for a personalised quote.

Can I hire you on an hourly rate?

Yes, I do offer design services on an hourly basis for custom projects or specific creative needs. Please get in touch to discuss your requirements and my current hourly rates.

How can I purchase factory ready surface prints?

My factory ready surface textile prints are available to purchase through the Patternbank website. Please follow the link at the bottom of the Print library page.

Where do you ship to?

We currently only ship within New Zealand via NZ Post's Economy service.

We endeavour to despatch all web-store orders within 1-3 working days. Orders placed on weekends and public holidays will be processed and despatched on the next working day.

You will receive an email or text notification once the order is despatched - this will include your tracking details.

Delivery can take up to 3 working days*

Parcel is delivered to your letterbox (no signature required)

Rural delivery surcharge +$6.00

* Delivery targets are a guide only. Deliveries to and from rural, small urban, and remote areas and some large, major and medium urban locations may take longer. 

 

Delivery and Returns

Upon delivery, please inspect your items. If you notice any damage, notify us at andrea@disciplesofprint.co.nz within five working days of receiving your item, including a photo of the fault if it is visible.

It may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from you. If a replacement is available it will be sent out to you at no charge.

Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. 

Please note that we are not responsible for any faults that may have occurred due to unreasonable use of the product – including failure to follow care instructions. 

We do not offer refunds if you have changed your mind so please select your items carefully.

Ready to explore our unique surface prints?

Your journey to finding the perfect surface print starts here. Browse our curated collection and discover designs that inspire and elevate your projects.